FAQS

FAQS

GENERAL QUESTIONS

Yes Sizzle Cosmetics L.L.C is a cruelty free brand . No animals were harmed and NO animal testing on any Sizzle Cosmetics products.
Mastercard, Visa, American Express, Paypal
State Law requires that Sizzle Cosmetics L.L.C charge applicable sales tax on orders shipped to orders
Sizzle Cosmetics offers a variety of options for our customers to pick from within the United States. Below are estimates of time frame of shipping services we offerUPS First Class : Small package 0 to 12oz : 2 to 5 days UPS Priority . : 2 to 5 days Standard : 2 to 7 days FedX Ground : 2 to 6 days Dhl E commerce : 2 to 7 days International Time Frame Estimate USPS First Class International : 10 to 30 Business Days Fedx Ground Priority and Economy To Canada : 1 to 2 Business Days FedX Ground and , Priority and Economy to all other countries : 2 to 5 Business Days DHL Express To Canada : 1 to 2 Business Days DHL Express To Other Countries : 2 to 7 Business Days
Yes Sizzle Cosmetics Ships Internationally.
SIZZLE COSMETICS L.L.C IS NOT RESPONSIBLE FOR CUSTOMS, DELAYS OR COMPLIANCE. WE ADVISE THAT YOU CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.Shipping charges do not include taxes and duties. Sizzle Cosmetics L.L.C is required by law to disclose the full value of the package contents. Please check with your local customs office for more detailed information.
We are sorry when an international and United States mail gets returned , shipping fees will be incurred by customers For the shipping and return of mail back to the sender.A shipping invoice will be sent to USA customers and International customers will only be refunded for the cost of purchased products only .
Sizzle Cosmetics L.L.C. offers free standard shipping within the United States only on orders $ 100 and above
Sizzle Cosmetics processing time 3-5 business days before actual shipment. During high peak periods and due to the high demand of some of our products please allow 5 to 10 days for us to process your orders before shipment. Sizzle Cosmetics will ensure that you receive your products in a fast and safe manner.
After we have shipped your order, we will email you detailed information on your tracking number . Depending on the carrier, ( FEDEX, USPS, OR DHL) you should have access to your package transit time and progress.
We are sorry Sizzle Cosmetics will not be responsible for lost or stolen items.Once orders have been shipped by Sizzle Cosmetics warehouse the package is in the care of the postal handler/service . Customer is required to submit a claim directly to the carrier and follow their guidelines. Fedex and UPS recommend waiting 14 days before assuming a package is lost or stolen . Please call the respective customer service team of the courier.- USPS customer service : 1-800-275-8777 -Fedex customer service: 1-800-463- 3339 -UPS customer service : 1-800-742-5877
We are sorry , If you provide an incomplete or incorrect address at checkout SIZZLE COSMETICS will not be responsible for shipping costs . A new product can be shipped once you have paid reshipping costs .FALSE CLAIMS BY CUSTOMER OF MISSING PACKAGE WILL NOT BE HONORED. IF USPS or FEDEX confirms delivery of your package but claims of not receiving package is received SIZZLE COSMETICS will not give refund.-USPS customer service : 1-800-275- 877 -Fedex customer service : 1-800-463-3339
In some cases USPS marks a package as delivered even though it is still in transit. Please give them time , its most likely on it way to be delivered . If your product was stolen a claim can be filed with the carrier. Sizzle Cosmetics advices that to pick Fedex Ground at checkout ONLY , just to make sure your package is INSURED,Once orders have been shipped by Sizzle Cosmetics warehouse the package is in the care of the postal handler/service . Customers are required to submit a claim directly to the carrier and follow their guidelines. Fedex and UPS recommend waiting 14 days before assuming a package is lost or stolen . Please call the respective customer service team of the courier.- USPS customer service : 1-800-275-8777 -Fedex customer service: 1-800-463- 3339 -UPS customer service : 1-800-742-5877
Unfortunately sometimes packages arrive to customers damaged during the transit process. It is out of Sizzle Cosmetics control how carriers handle fragile items and packages during shipping. Sizzle Cosmetics shipping dept. packages all products to survive harsh and rough handling by carriers during transit . We ask that you inspect your order immediately upon receiving your package and contact us within 48 hours to report any damages. After 48 hours Sizzle Cosmetics reserve the right to refuse and reject any claims of damages. All original packing boxes and materials must be retained for inspection purposes.
1. Send a very Clear Picture of the Damages 2. Send your order number at the time of initial l contact to expedite the replacement process. 3. Give 48 hours for Sizzle cosmetics staff to file a claim with the carrier , once its approved we would send you a brand new product.Please be advised USPS claims are a little more complicated and takes longer to process. We assure you Sizzle cosmetics will handle your damaged product claim immediately after response from USPS.Sizzle Cosmetics will not be responsible for damages that occur in transit between 3rd party shippers to your foreign location. This applies to international customers shipping through services like Aramex and Virtual address . We do this because we have no control how products are repackaged to your destination.
Please follow the steps above and a refund will be given immediately. UNFORTUNATELY , we do not reship damaged products.
Unfortunately Sizzle Cosmetics does not accept refunds.
In some cases when an order is placed , the payment is put on hold and later released by your bank. When this occurs the transaction may reappear in your statement. Sizzle Cosmetics will bill you one time only. To verify this, please go through your 30 day statement and it should confirm only one transaction.
Our products can only be purchased on our website. Our products is not listed on EBAY and other 3rd party websites if you see them there it is FAKE.
Has my order shipped ?Click the " My Account / Order Status " link at the top right hand side of our website to check your order status.How do I change quantities or cancel an item in my order ?Click the " My Account / Order Status " link at the top right hand side of our website to review order you have placed. Then click the " Change quantities / cancel orders" link to find and edit your order. Once your order has begun processing or shipped , the order is no longer able to be edited.How do I track my order?Click the " My Account ? Order Status" link at the top right hand side of our website to track your order.My order never arrived .Click the " My Account ?Order Status " link at the top right hand side of our website to track your order status. Please make sure that all the items in your order have been shipped already . If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of " delivered " please contact customer service for assistance.An item is missing from my Shipment. Click the '' My Account / Order Status " link at the top right hand side of our website to track your order status . Please make sure that all the items in your order have been shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of " delivered " please contact customer service for assistance.My product is missing parts.the " My Account / Order Status " link at the top right hand side of our website to track your order status . Be sure that all of the items in your order have been shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages have been delivered . If your packages each show a status of "delivered" please contact customer service for assistance,When will my backorder arrive ? Backordered products are those which our suppliers are unable to predict when they will have more in stock. However, as soon as they do we will be able to ship the item to u.
Low Price GuaranteeIt is Sizzle Cosmetics commitment to provide our customers with the best value, at the best price, We value your business and strive to keep our prices low, and SAVE you money.Privacy Policy We value our customers privacy. Please review our Privacy Policy for complete details on how we use the information we collect.SecurityOur website is protected with SSL (secure socket layer ) encryption, the highest standard in internet security.
Do I have to pay sales tax ?You only have to pay sales tax if you are located in the same state as our warehouse is New York.I have a question on my charges?Click the " My Account / Order Status " link at the top right hand side of our website to review your orders. You can compare your order history on our website , with your financial records. If you have further concerns and questions , please contact customer service for further assistance.I need a copy of my receipt /invoiceClick the " My Account / Order Status link at the top right hand side of our website to print invoices.When will my credit appear on my account?Credits usually take 7-10 business days from the time we receive your items (s)When will my credit card be charged ?Your credit card will be charged within 4 hours prior to shipment of your items(s)
How do I buy/redeem a gift certificate?To purchase a gift certificate for someone , click here . If you are the recipient of a gift certificate and would like to redeem your gift certificate , click here.How do I find my product?To find product(s) you are looking for , you may (1) use the navigation menus on the top, left & bottom of our website (2) type keyword into the SEARCH BOX . If you have trouble locating a product , feel free to contact customer service for assistance.How do I navigate the website ?To navigate our Sizzle Cosmetics website , simply click on a category you might be interested in . Categories are located on the top , left & bottom of our website.ADVICE : Place your mouse cursor over anything you think could be clickable link. You will notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand" Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow " You may also type a keyword into the SEARCH box to quickly find a specific product. If u have trouble locating a product , feel free to contact customer service for assistance.How do I use a coupon ?After adding items to your cart, click the ' View Cart" link at the top of this website to review your cart. At the bottom of the shopping cart you will see a box where you may enter your coupon code.
To contact us, please visit our Contact Page.